Please read the following Terms and Conditions

Accommodation Booking Terms and Conditions

Any booking made or order placed by you, whether through the Company's websites or otherwise, shall be deemed an offer by you to rent the relevant accommodation subject to these terms & conditions.

Your contract is with The Palm Self Catering(“we”, “us” and “our” in these Booking Conditions) for the furnished rental property (as named on your booking invoice). References to “you” or “your” are references to the person making the booking and all members of the holiday party.

These Booking Conditions form the basis of your contract with us so please read them carefully. Nothing in these Booking Conditions affects your normal statutory rights.


1. Making your booking

When you book the Property with us you should complete our online booking form in full or return the completed printed Booking Form to us together with your payment for the Initial Deposit (30% of the total amount of the booking) Please note that the Initial Deposit is only refundable if you cancel your booking within 24 hours of receiving our written confirmation of your booking.

Your booking is made as a consumer for the purpose of a holiday and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you.
Once the completed Booking Form and the Initial Deposit have been received and accepted by us, we will issue you with our written confirmation. The contract between us will only be formed when we send you our written confirmation and is subject to these terms and conditions. We reserve the right to refuse any booking prior to the issue of our written confirmation. If we do this we will promptly refund any money you have paid to us.

You should carefully check the details of our written confirmation and inform us immediately of any errors or omissions.

2. Paying for your booking

You are required to send to us your payment for the balance of the Rental and the Security Deposit at least six (6) weeks prior to the Arrival Date as set out in our written confirmation. If you fail to make a payment due to us in full and on time we may treat your booking as cancelled by you.
We will hold the Security Deposit to be applied against the reasonable cleaning and/or replacement of the property, furnishings, fixtures and fittings. We will return the Security Deposit to you within twenty eight (28) days of the return of the keys to us, less any deductions in accordance with the conditions listed above.

3. If you cancel or amend your booking

If you need to cancel or amend your booking you must telephone us on the number shown on our written confirmation as soon as possible.
You will also be required to confirm your cancellation in writing or by email to the address shown on our written confirmation. A cancellation will not take effect until we receive written confirmation from you.
If you cancel your booking more than four (4) weeks prior to the Arrival Date, we will retain the Initial Deposit and refund the balance of any money you have paid to us.
If you cancel your booking less than four (4) weeks prior to the Arrival Date, we reserve the right to retain the Initial Deposit and the Rental as a cancellation fee.


4. If we cancel or amend your booking

We would not expect to have to make any changes to your booking, but sometimes problems occur and we do have to make alterations or, very occasionally cancel bookings.
If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking and, if it is necessary to cancel your booking, we will refund the balance of any money you have paid us.


5. Your accommodation

You can arrive at your accommodation after 15.00 (3PM) hours on the Arrival Date of your holiday and you must leave by 10.00 (10AM) hours on the Departure Date.
If your arrival will be delayed, you must contact the person whose details are given on our booking confirmation so that alternative arrangements can be made. If you fail to do so you may not be able to gain access to the Property. If you fail to arrive by midday on the day after the Arrival Date and you do not advise the contact of your anticipated late arrival we may treat the booking as having been cancelled by you.
Most apartments are fitted with a telephone which will be blocked except for local and incoming calls. You agree to pay for all outgoing calls should the phone for  whatever reason be unblocked. There will be an additional admin charge of 100 AED in this event.

Housekeeping.
This website is a booking service and each property may be managed by a local agent or owner. You will be provided with the managing agents details who may be able to provide housekeeping services for your stay.


6. Your obligations

You agree to comply with any local laws and building regulations  and any other regulations reasonably made from time to time and ensure that all members of your party observe them.
You agree to keep and leave the Property and the furnishings, kitchen equipment, crockery, glasses, bedding and towels clean and in good condition
Customers are not permitted to move any furniture or equipment without prior written consent from the rental homeowner or us. In the event of such permission being granted, it is the customer’s responsibility to return the same to its original position before checkout. Under no circumstances must any items for use inside the property, be moved outside.
You agree not to cause any damage to the walls, doors or windows of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties.

You agree to take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property, except where the damage or loss is caused by our negligence.

You agree to ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).

You cannot allow more people to stay in the Property than expressly authorised, nor can you significantly change the makeup of the party during your stay in the Property. If you do so, we can refuse to hand over the

Property to you, or can require you to leave it. We will treat any of these circumstances as a cancellation of the booking by you.

Pets of any kind are not allowed in any of the properties advertised in this website.

You agree to allow us or any representative of ours access at any reasonable time during your stay for the purpose of essential repairs.

It is your responsibility to ensure that you are in possession of all necessary travel documents (including Passports and Visas (where applicable) before departure. You must pay all costs incurred in obtaining such documentation. If you or any member of your party is not a British citizen or holds a non-British passport, you must check passport and visa requirements with the Embassy or Consulate of the country (ies) to or through which you are intending to travel.

You will be responsible for and pay the Owner for any damage or loss to the Property, its fittings and fixtures and furnishings (reasonable wear and tear excepted) except to the extent that the Owners from an

insurance policy can reclaim any damage or loss.

You will be responsible for and pay the Owner prior to departure for all additional costs not included in the price, for example cleaning etc.

You must occupy the property solely for the purpose of short-term rental.

Drugs of a non medical nature are illegal in the UAE and police action is likely to occur if there is a violation. Lengthy prison sentences are issued to offenders.


7. Complaints

Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible.

It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence will usually enable shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating of the Property) cannot possibly be investigated unless registered whilst you are in residence.

If any complaint cannot be resolved during your holiday, you must write to us with full details within 28 days of the end of it.


8. Our liability

In consideration of the fact that the Company acts only as a booking agent, the Company accepts no liability whatsoever for any aspect of the arrangements and in particular, accepts no liability for any loss, personal injury/illness or death however incurred. Although the Company uses all reasonable endeavours to ensure the accuracy of all information provided and the quality and facilities of the rental property, we cannot accept any liability whatsoever for any problems that occur while guests occupy the rental property of their choice. All information has been provided in good faith and no liability is accepted whatsoever by the Company for any misrepresentation of Rental property material or accommodation.

We do not accept any responsibility or liability for any equipment failure and / or services in the home, however it may have occurred. In the event of a problem, the guest should inform the owner or local representative ( property manager)  who will endeavour to do everything possible to rectify the problem.

We do not accept any responsibility for third party booking companies, any issues and inaccurate information.

We will not take responsibility for any complaints relating to construction works, or holidays that causes the associated disruption and noise distraction or caused by some visual views, nor will we re-locate guests from one property to another property.

We cannot accept liability or pay compensation where performance or prompt performance of our contractual obligations is prevented or affected by you otherwise suffer any damage or loss as a result of “force majeure”. In these Booking Conditions, “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war, threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

Every effort is made to keep this website updated but from time to time prices may change and other errors may occur. You must check all details at the time of booking to avoid disappointment.
Due to the nature of self catering accommodation we cannot accept any liability for unforeseen events that may take place in your accommodation or at the building during your stay. As a booking agent we will not be considered negligent for events outside of our control. For example swimming pools closed for maintenance, power cuts, air conditioning failure are property management issues that we will not be held responsible.


9. Law

The contract between you and us is governed by the law of England and Wales and we both agree that any dispute, matter or other issue which arises between us will be dealt with by the Courts of England and Wales.